1. General
Welcome to our terms and conditions! We are so happy you've made it here. This may not be the most exciting document you'll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say "us", "we" or "Sellpy", we mean Sellhelp AB (organisation number 556996-1260).
1.2
These terms and conditions apply when you place an order with us via the website www.sellpy.com, or our mobile application Sellpy (from now on referred to as the "Online Store").
By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.
Deviating general terms and conditions applied by the customer are not accepted unless we expressly agree to this in writing.
1.3
We mainly offer second hand and pre-owned items for sale in our Online Store. In addition, we may offer Sellpy bags for sale as well as selected items from our business partners that are unused, in a new condition or not fit to be sold as a new item. Items from business partners are marked as such on the product detail page.
1.4
To place an order you must have the right to enter into agreements. This means that you must be at least 18 years old, and not be under guardianship, or have obtained your parents' or guardian's consent to enter into the agreement. You must also have a valid email address and a delivery address in Sweden, Germany, Poland, Czech Republic, Slovakia, Austria, Denmark (excluding Greenland, Faroe Islands), Netherlands (excluding BES + ABC islands), Belgium, Lithuania, Luxembourg, Croatia, Finland, Estonia, Italy, Latvia, Slovenia, Ireland, Spain, mainland France (excluding DOM-TOM, Monaco), Hungary, Bulgaria, Romania, and Portugal.
1.5
We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date.
2. Prices and delivery charges
2.1
The prices displayed in the Online Store include the statutory value added tax (VAT), but do not include delivery charge. The VAT is 0% for all items originating from private individuals and the VAT is the local standard VAT rate on all items originating from our business partners. In the checkout view, the total cost for your purchase including delivery charge will be displayed.
2.2
We reserve the right to amend the prices without prior notice. The price applied at the time for placing your order is valid, no matter if the price increases or decreases thereafter.
2.3
Please note that the prices in the online store may differ from the prices in our physical pop-up stores or other sales platforms.
2.4
The cost for delivery is shown in the checkout view, where available delivery options are presented. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery. You can also find more information here.
2.5
We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.
3. Ordering
3.1
Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shoppingbag using the "Add to bag" button. In the shoppingbag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Complete purchase" button, you are making a binding offer to purchase the items in the shoppingbag. Depending on your selected payment method, further steps may be required to finalise your payment.
3.2
On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery, including a receipt. The shipping confirmation email is our approval of your order and the conclusion of our contract. Yay!
3.3
For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect or missing. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.
3.4
If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.
3.5
Logged in customer can view their previous order under "My Profile" / "My Orders".
4. Payment
4.1
You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.
Your payment information is not stored by Sellpy but by our third party payment service providers Adyen and by Klarna. For more information of how your personal data is handled by Adyen visit Adyen and their privacy notice link and by Klarna visit Klarna and their privacy notice link.
4.2 Payment Methods
Card payments
You can enter your payment details when placing your order using a valid payment card (VISA, American Express or Mastercard) via our third party payment service providers. The current amount will be reserved directly on your card, but will not be debited until the goods are shipped at the latest. Our third-party payment service provider reserves the right to check the validity of the credit or debit card, that there are sufficient funds to cover the order value, and that the buyer's address details are correct. These checks may result in your purchase being declined.
Mobile Pay
If you choose to pay with MobilePay, you will be asked to enter the phone number associated with your MobilePay account at the end of the payment process. You will also be asked to log in to MobilePay to approve the purchase. The relevant amount will be deducted immediately.
Paypal
When paying by PayPal, our third party payment service provider or Sellpy reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will be deduced immediately. The third party payment service provider or Sellpy reserves the right to deny any purchase.
Apple Pay
If you pay with Apple Pay, our third-party payment service provider or Sellpy reserves the right to verify the validity of your Apple Pay account and the validity of your credit or debit card, as well as your credit status in relation to the order value. We may also reject orders based on the results of this review.
The corresponding amount will be immediately reserved on the card you have selected but will only be debited once the goods have been dispatched from our warehouse at the latest.
Payment with Klarna
We offer payment options through Klarna, an independent payment service provider. Depending on your market and eligibility, Klarna may offer payment methods such as Pay Now, Pay Later, or Installments. These options may incur additional fees or interest, according to Klarna's own terms and conditions.
The options available may vary depending on the market and may be updated over time.
When you choose Klarna at checkout, you enter into a separate agreement with Klarna. Sellpy is not responsible for decisions made by Klarna regarding your eligibility or payment terms. Detailed information about Klarna's general terms and conditions can be found at klarna.com.
Sellpy Credits
Sellpy Credits is a payment method that can only be used to make purchases from Sellpy. You can choose to pay for all or part of your order with Sellpy Credits. Read more about Sellpy Credits and how they can be combined with other payment methods here
Gift Cards and Vouchers
You can choose to pay for all or part of your order by converting your gift card or voucher into Sellpy Credits and selecting Sellpy Credits as your payment method at the checkout. Read more about gift cards, vouchers, and Sellpy Credits here.
5. Delivery
5.1
So, when will my order arrive, you wonder? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option.
5.2
Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you. You may find additional information regarding delivery here.
5.3
Sometimes life gets in the way, and you forget to pick up your order or respond to the carrier. That's fine, we've all been there. However, if your order cannot be delivered after several attempts, or if your order remains uncollected at the pick-up point after several reminders have been sent, the order will be returned to us and we will make a refund to you.
6. Returns
6.1
Changed your mind? No problem. According to EU consumer protection legislation, you have the right to withdraw from your whole purchase or part thereof for any reason at all within 14 days from the day you receive your order. In addition to this, we give you 16 days extra as an extended right to return any or all items in your order. This means that you have a total of 30 days to make a return for any reason at all!
You can return your items in several different ways.
Preferably, initiate your return by registering your return on your Sellpy profile. This way we can keep track of the items you wish to return.
Alternatively, you can notify us of your wish to make a return by sending an email to Customer Support.
When notifying us, you may choose to use the following optional template, but it is not required:
To Sellhelp AB, Götgatan 74, 118 26, Stockholm, Sweden, email address hello@sellpy.com. I hereby give notice that I withdraw from my contract of sale of the following goods (insert order number), received on (insert date). Kind regards, (insert your name, address and date).
If you want to arrange for the return of your item in an alternative manner, please contact Customer Service.
6.2
You can send your returned items to Sellpy in the following ways:
(1) Follow Sellpy's standard process described on your Sellpy Profile after you have registered your return. Sellpy will provide a return form (either as a pdf to be printed by You or, if applicable, the pre-printed form that was included in your order). Drop off your parcel at a designated drop off point or contact the courier for pick-up, depending on the available options for your address.
(2) Use a delivery method of your own choosing. The address to be used for sending your returns is here:
Sellhelp AB / Sellpy, ul. Szkolna 96, 62-023 Robakowo, Poland
You should return the goods to us without undue delay and no later than 14 days after you have informed us of your wish to return.
6.3
Please include the correct and complete item in the parcel, otherwise we cannot process your return. Pack your items in appropriate parcel(s) and make sure to only pack items from the same order in each parcel. If you have returned items from different orders in the same package, please contact customer support as this may complicate our handling of your return and it may take longer time.
6.4
If you choose to make a return, we will refund you the value of the item(s). You will however, unless otherwise indicated in the Online Store, be charged for the cost of the return amounting to the information visible here. Furthermore, should you choose to return all items in an order, we will additionally refund the delivery cost. Please note that if you have chosen a more expensive delivery option than standard delivery, only an amount equal to the cost of standard delivery will be refunded. Contact customer service should you have any questions regarding returns and refunds.
6.5
The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 14 days after we received your notice of cancellation. If we have not received the goods back within this time, or if you have not provided us with proof that you have sent the goods back, we may withhold the refund until we receive such receipt or proof, after which we will refund you as soon as possible. If you have not received your refund within 10 days, please contact Customer Support and we will assist you.
If Sellpy Credits have been used together with another payment method for an order, the first part of the refund will be made to the payment method that was used. Thereafter, the remaining amount will be refunded in Sellpy Credits.
6.6
We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care please and keep Sellpy's ID tags on the items so that we can easily identify each item. When we calculate the diminishing value, including if Sellpy ID tags are missing, we will deduct an amount corresponding to our handling costs for example to create a new and updated item description and listing for the item.
6.7
The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain beauty products and cosmetics.
6.8
For more information about returns, click here.
7. Defects
7.1
Items sold in the Online Store are second-hand and/or pre-owned and you should therefore expect that the items bear signs of use, such as traces from washing and textile fibres. We use different categories to describe the overall condition of our items, to ensure your expectation of the item's condition is aligned with our item description. Read more here regarding our categories.
7.2
Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help. More information of how to report claims can be found here
You have the right to make a complaint of the defective item in accordance with mandatory consumer protection legislation applicable in the country where you have your habitual residence. Please contact us with your complaint as soon as possible after you have discovered the defect.
7.3
We will, depending on the item, relevant defect and your request, offer you a price reduction or refund in exchange for returning the item.
7.4
If an item you have received is defective, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defect in the return form or in your communication with Customer Service.
Our return address is: Sellhelp AB / Sellpy, ul. Szkolna 96, 62-023 Robakowo, Poland
8. Transport damage
8.1
If items are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us as soon as possible.
8.2
Your rights of complaint are not affected if you do not file a complaint or do not contact us. However, by notifying in time, you help us to assert our own claims against the carrier or the transport insurer.
9. Promotional vouchers and offers
9.1
Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of promotional campaigns with a certain period of validity. A promotional voucher cannot be transferred to a third party.
9.2
Promotional vouchers can only be used during their respective period of validity in the online shop and only before an order has been completed. Subsequent crediting is not possible. Each promotional voucher can only be used once and promotional vouchers cannot be combined with other vouchers or offers unless otherwise expressly agreed by us. The value of a promotional voucher is neither paid in cash nor does it bear interest.
9.3
Promotional vouchers may be linked to a minimum order value. If a promotional coupon has been issued at a certain value, the price of the order must in any case be at least equal to the value indicated on the promotional coupon.
9.4
A promotional voucher will not be refunded if the customer returns the goods (in whole or in part) that were paid for with the promotional voucher, unless the right of withdrawal or the customer's right of return applies under clauses 6. If, in the event of a cancellation or a return of goods, the total value of the order is less than the value of the promotional voucher, or the promotional voucher is linked to a minimum order value and the minimum order value is no longer achieved, the price of the goods retained by the customer shall be deemed to be equal to the value of the promotional voucher. We may recalculate the original price of the goods retained by the customer.
10. Sellpy Profile
10.1
You have the option to create a Sellpy profile and make future orders after entering your username and password without having to enter your address data again. The information required must be provided truthfully and immediately updated in the event of any changes so that a smooth process can take place.
10.2
You are obliged to keep your access data confidential. You must not forward your access data to, or share or enable access for third parties and are obliged to take the necessary measures to ensure confidentiality, as well as to notify us via email to hello@sellpy.com in the event of misuse or loss of access data or suspicion thereof.
10.3
You are only entitled to one Sellpy profile. Promotional offers and vouchers offered for new customers or upon registration to Sellpy's newsletter can only be used once per customer. We reserve the right to delete or merge profiles for customers with multiple profiles.
11. Misuse and fraudulent behaviour
11.1
You are not allowed to purchase items that you yourself sent in for sale or manipulate our services in any way. Any violation of the rules, proven or probable fraud, non-compliance with our terms and conditions, inactivity of the account, provision of false information or any action detrimental to our interests may lead to the cancellation, blocking or your access to our services and/or including, but not limited to, modification of payment methods.
We reserve the right to modify payment methods, return options and/or cancel or restrict access to your profile for the reasons listed below. Your statutory right of withdrawal remains unaffected. Reasons for modifying payment methods and canceling or restricting access may be as follows: (1) Extremely frequent unusual returns and/or a large number of returns; (2) Behavior that clearly indicates a desire to resell and/or profit from purchases; or (3) Registering multiple accounts and/or registering a new account by a user whose account was previously suspended. We also reserve the right to cancel orders placed by users who are not logged in for the same reasons; (4) Probable or proven fraudulent behaviour and/misuse of our services, such as purchasing your own items.
If your access has been restricted or your order has been cancelled and you believe there was a mistake, please contact Customer Support.
12. Liability
12.1
All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.
12.2
We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. If you are not satisfied with the item you ordered, you may return the item. Please see section 6 (Returns).
12.3
What happens when things go really wrong? In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.
12.4 In the event of a breach of section 11 (Misuse and fraudulent behaviour), you may be liable for damages caused by your fraudulent or abusive behaviour in accordance with Swedish law.
13. Complaints and dispute resolution
13.1
If you have a complaint regarding any of our products or services, please let us know by contacting Customer Support.
13.2
We adhere to applicable alternative local dispute resolution mechanisms for the settlement of potential customer complaints.
13.3
We adhere to applicable mandatory consumer protection legislation and we have no intention of excluding or restricting such rights you may have through these Terms.
14. Severance
14.1
Subject to applicable law, if any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.
15. Company Information
Sellhelp AB Registered office: Götgatan 74, 118 26 Stockholm, Sweden Registered number: 556996-1260 Vat no: SE556996126001 Contact Details: Customer Service
2026 / 08 / 13